Terms & Conditions

Terms and Conditions:

A non refundable deposit of $350 (per person) to be paid at the time of booking your tour. The full amount (via cleared funds) to be paid no less than 65 days before tour starting date. Failure to pay in full by the due date may result in cancellation of your booking which can be made available to another party. A cancellation fee may apply – see below for cancellation periods. Note: international cheques and money orders take 20 working days to clear and incur an additional US$16 bank fee. Please note your booking will not be confirmed until funds via cheque or money order have cleared through our bank.

It is the tour guests responsibility to ensure they have a valid passport with at least 6 months validity from the date of entry into Thailand (most countries require this to permit entry). Purchase of comprehensive travel insurance is compulsory and all visa fees (if any), and any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility.

It is the tour guest’s responsibility to ensure you are aware of any health or medical requirements for your travel destinations and to ensure you carry all necessary medical and or vaccination documentation.

The tour leader is in charge of the tour group at all times while in transit and at designated destinations. This does not apply during your free time however.

In case of an emergency all tour guests are to follow the direction/instructions of the tour leader.

All tour guests agree not to remove any ancient relics and other artifacts (not sold legally) of natural history including living plant material from any forest locations. To do so is not only a breach of National Thai laws but also a breach of the international CITES laws and other conventions.

Any person/s whom choose to leave the tour party to pursue other interests which would affect the flow and punctuality of the tour schedule are welcome to do so but will not be allowed to rejoin the tour party later and no refund will be supplied.

All tour guests of Tuandor Tours are fully aware that there is by law of averages, a small chance of receiving injury during a tour and by signing this agreement indicate their awareness of this fact and in no way hold Tuandor Tours liable or responsible of what ever nature, whether in contract, tort or otherwise, in case of any accident or unforeseen event occurring resulting in injury. The tour guest acknowledges there is some risk of injury and that Tuandor Tours has brought this to their attention via Tuandor Tours making comprehensive travel insurance compulsory to participate in a Tuandor Tour.

We at Tuandor Tours, do not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel/tour arrangements. We do not accept any liability of whatever nature, whether in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part.

Our tour prices cover only the items and services listed under ‘Price includes’ with each tour package. The tour prices do not cover international airfares or departure tax, any excess or lost luggage/property fees, any booking immigration or visa fees from country of origin or upon departure from Thailand, any taxi or other transport fees from country of origin or any other taxi or transport fees after one has completed any Tuandor tour, compulsory travel insurance, miscellaneous snacks or any other meals not listed on the tour schedule, souvenirs, alcohol and or other drinks not provided by us or not listed on our tour schedule, room service and or purchases including mini bar bills, purchase of personal items and expenditure; any phone calls, photos and development, legal or medical costs, insect repellents, restroom fees (in transit between tour destinations), dry cleaning & laundry bills; stamps & envelopes etc., and or anything else not listed on the tour schedule.

Note: Thailand has traditionally had a 500 baht departure tax on all international flights leaving Thailand to be paid in cash on the day of departure. This is the client/guests cost (however, it can now be built into your air ticket, ask your travel agent).

Foods Supplied:
As already mentioned above the tour price includes daily breakfast, lunch and evening meal/s. All packages except the 'Party Party Nightlife Tour' have smorgasbord lunches on the days specified as per itinerary. The lunches on the 'Party Party Nightlife Tour' will be a choice of either Thai or Western foods from your hotel or local restaurant. On the Eco Jungle Tours; on the days of trekking where carrying cooking equipment into the forests is not possible. A packed lunch of sandwiches and fruit is supplied. On return to the minibus from the forest trek, the advertised smorgasbord lunch is supplied.

The lunch menu will consist of a selected mixture of the following Western and Thai foods, the menu changes daily and includes the following; Mixture of green salads, variety of sandwiches, fried chicken (Thai style not spicy), omelettes, Bar-b-qued sausages & rissoles, hot dogs, fried rice, coleslaw, fried chicken, gai yang (Thai style bar-b-qued chicken not spicy), moo yang (Thai style bar-b-qued pork), boiled rice, sticky rice, boiled eggs, stir fried bamboo shoots (not spicy), green chicken curry (mildly spicy), pumpkin soup, fresh fruit and (one can of soft drink or juice each lunch & dinner per person):

Evening meals on all tours are a pre selected mixture of Thai or western foods from the menu of your hotel or local restaurant. Those people whom may have special eating requirements e.g. vegetarian, need to inform us of this at time of booking. Depending upon ones requirements additional fees may apply.

Cancellation fees and refunds:
Cancelled bookings will incur charges. These charges can be up to 90% of the booking, regardless of whether the tour/travel has commenced.

Any booking (per person) cancelled no less than 65 days before tour departure date will receive a full refund minus the non refundable deposit of $ 350.00 (see above).

Any booking (per person) cancelled between 64 and 35 days before tour departure date will receive a 50% refund of the tour cost.

Any booking (per person) cancelled between 34 and 11 days before tour departure date will receive a 25% refund of the tour cost.

Any booking (per person) cancelled between 10 and 1 days before tour departure date will receive a 10% refund of the tour cost.